PRIVACY POLICY

Effective Date: 11/30/2025
Last Updated: 11/30/2025

Growth.

Efficiency. Innovation. Empowerment.

SECTION 1 — INTRODUCTION

ServiceIQ Pro (“ServiceIQ Pro,” “we,” “our,” “us”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, share, store, and protect personal information when you access our website, create an account, or use the ServiceIQ Pro platform (“Services”).

By using the Services, you agree to the terms outlined in this Privacy Policy.

SECTION 2 — DEFINITIONS

“Personal Data” / “Personal Information” – Any information identifying or relating to an identifiable person.
“User” / “Customer” / “You” – Anyone accessing or using ServiceIQ Pro.
“Platform Provider” – Go High Level, which powers the core CRM infrastructure.
“Sub-processors” – Third-party services that process data on our behalf (e.g., AWS, email/SMS providers, payment processors).
“Account” – Your ServiceIQ Pro environment containing your business information and data.

SECTION 3 — INFORMATION WE COLLECT

We collect information directly, automatically, and through integrations.

A. Information You Provide

Name
Email address
Phone number
Billing information
Business details
Content saved inside the platform
Messages, emails, and SMS you send through the platform

B. Information Collected Automatically

IP address
Browser/device information
Usage logs
Page visits
Interactions with chat widgets
Cookies (see Cookie Policy)

C. Information Collected Through Third-Party Integrations

Google Workspace
Google Business Profile
Facebook/Instagram APIs
Email/SMS providers
Payment processors

D. Information You Upload

Any content you save, upload, or transmit through the platform.

You are responsible for ensuring you have the rights to all data you upload.

SECTION 4 — HOW WE USE YOUR INFORMATION

We use information to:

Provide and manage your ServiceIQ Pro account
Deliver communication tools (SMS, email, calls)
Customize your experience
Improve platform performance
Process payments
Enable AI features
Send service announcements
Detect fraud or misuse
Comply with legal obligations

We do not sell or rent customer data.

SECTION 5 — THIRD-PARTY PROCESSORS

ServiceIQ Pro uses third-party vendors to operate the platform.
These vendors store, transmit, and process your data.

Key Third-Party Processors Include:

Go High Level (primary CRM infrastructure)
Amazon Web Services (hosting)
Email/SMS gateway providers
Stripe / PayPal (payment processing)
AI service providers (optional features)

By using ServiceIQ Pro, you agree that your data may be processed by these vendors.

We do not control their infrastructure, policies, or security measures.

SECTION 6 — SHARED RESPONSIBILITY MODEL

Privacy and security are a shared responsibility.

ServiceIQ Pro Responsibilities

Secure platform configuration
Data minimization
Employee access controls
Monitoring platform notifications
Communicating relevant incidents

Your Responsibilities

Maintaining accurate user information
Protecting login credentials
Ensuring lawful use of customer data
Handling exported data securely
Obtaining consent from your contacts

Platform Provider Responsibilities

Server encryption
Infrastructure-level security
Data redundancy
Compliance certifications

SECTION 7 — HOW WE SHARE INFORMATION

We may share information with:

Third-party vendors operating the platform
SMS/email providers
Payment processors
Authorized users on your account
Law enforcement, if required

We do NOT share your personal data for advertising or marketing by third parties.

SECTION 8 — DATA STORAGE & RETENTION

Your data is stored on encrypted servers managed by our Platform Provider and its sub-processors.

Retention periods:

Account data → retained while account is active
Deleted accounts → data deleted within 30–60 days
Billing records → retained as required by law
Communications → retained per system configuration

You may request deletion at any time (see Section 12).

SECTION 9 — COOKIES & TRACKING TECHNOLOGY

ServiceIQ Pro uses cookies to:

Enable login sessions
Improve user experience
Track usage analytics
Store preferences

Details are provided in the Cookie Policy.

SECTION 10 — CHILDREN’S PRIVACY

ServiceIQ Pro is not intended for children under 18.
We do not knowingly collect data from minors.

SECTION 11 — MARKETING COMMUNICATIONS

Depending on your location (GDPR, CCPA, etc.), you may request:

Access to your data
Correction
Deletion (“Right to be forgotten”)
Restriction of processing
Copy of your data
Objection to certain uses

To exercise these rights, contact [email protected].

SECTION 12 — YOUR PRIVACY RIGHTS

Depending on your location (GDPR, CCPA, etc.), you may request:

Access to your data
Correction
Deletion (“Right to be forgotten”)
Restriction of processing
Copy of your data
Objection to certain uses

To exercise these rights, contact [email protected].

SECTION 13 — DATA TRANSFERS

Your data may be stored or processed outside your country, including in the United States.
By using the platform, you consent to international data transfers.

SECTION 14 — SECURITY MEASURES

Security measures include:

Encryption
Role-based access
Audit logs
Multi-factor authentication (platform-dependent)
Secure infrastructure via the Platform Provider

However, no system is 100% secure.

SECTION 15 — DATA BREACH NOTIFICATION

If we receive notice of a security incident:

We will notify you promptly
We will share updates from our Platform Provider
You may be required to reset passwords or review data

We are not responsible for delays caused by third-party vendors.

SECTION 16 — CHANGES TO THIS POLICY

We may update this Privacy Policy at any time.
Updates will be posted on this page with a new effective date.

FAQs

Do you sell user data?

No. We do not sell, rent, or trade personal information.

Where is my data stored?

On secure servers managed by Go High Level and Amazon Web Services.

Can I delete my account data?

Yes. Contact support to request deletion.

Are my contacts’ phone numbers and emails safe?

Yes, they are encrypted and stored through third-party secure infrastructure.

Do you track cookies?

Yes, for login, analytics, and system functionality.

What happens if there is a breach?

We will notify you, but the Platform Provider handles the investigation.

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